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Operations Specialist

Manila
Full-time
Permanent employee

Your job

  • Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
  • Check booking quality and confirm transport details meet operational requirements
  • Escalate disruptions and resolve issues within agreed service times (SLAs)
  • Follow our standard operating procedures (SOPs) accurately across all tasks
  • Spot inefficiencies in how we work and flag them to the Operations Supervisor
  • Work closely with our Manila and Netherlands operations teams across shifts

Your profile

  • Fluent English, with strong written and verbal communication
  • Bachelor’s degree
  • Comfortable with rotating shifts, including evenings, nights, weekends and holidays
  • Fast and accurate on a computer (you’ll take a short practical test in the first interview)
  • Able to learn and remember processes quickly
  • Proactive, a natural problem-solver and a team player

Why us?

  • Travel expense and parking reimbursement: we cover a portion of your travel expenses and parking at the office.
  • Experience our service: use our cab service twice a year yourself, anywhere in the world.
  • Free snacks and refreshments from the pantry.
  • 15 vacation days each year, on top of 15 sick leave days.

About us

Get-e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations.

We are an international team with 30+ nationalities, working together in a dynamic, fast-paced environment where ideas move quickly and ownership is real.

We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter.

At Get-e, you will be working at the intersection of travel, technology, and global operations across three key areas:

  1. Airlines: Delivering end-to-end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam.
  2. Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals.
  3. Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard.

If you enjoy solving complex challenges, working in a fast-scaling environment, and building products used around the world, you will fit right in.